Faq

01
Can I request a refund?

Refund requests are handled based on our refund policy. For assistance, please reach out to our support team.
02
How long does delivery take?

Delivery times vary by location. Local moves typically take 1-2 days, while long-distance deliveries may take 5-7 days or more.
03
How do I track my shipment?

You can track your shipment using the tracking number provided through our website or by contacting customer service.
04
What happens if my items are damaged?

If your items sustain damage, notify us within 24 hours, and we will process your claim following our damage policy.
05
Do you charge any hidden fees?

No, we believe in transparency. All charges are clearly outlined before you confirm your service.

11
Do you provide international services?

Yes, we offer international relocation and shipping services. Contact us for more details.
12
How should I prepare my goods for transport?

For optimal protection, use quality packing materials such as bubble wrap and sturdy boxes. Our professional packing services are also available.
13
How do I track my order in real-time?

You will receive a tracking number that can be used on our website to check real-time updates on your shipment’s status.
14
What if my delivery is delayed?

If your delivery is delayed, please reach out to our support team, and we will provide an update on the estimated delivery time.
15
Do you provide storage options?

Yes, we offer both short-term and long-term storage solutions to safely store your belongings.